I know that the hospital and its bureaucracy are going to work my last nerve. When I am exposed to the inner-working of the hospital and its woefully inept scheduling and disclosure, I feel like Frank Costanza shouting, "Serenity Now!" It's all I can do to make it into a private corner and swear under my breath or at Jason about how INEPT! everyone is.
Last Friday, Jason was scheduled to have a feeding tube placed this morning. The appointment was for 9:45 a.m. I asked the scheduler person how long the procedure lasts, she said 30 minutes. I asked if Jason could drive himself home afterward, she said "yes, it's possible, but it's probably better if you can be there." Sure. No problem. Well, after checking in this morning, the GI Tech came to get Jason and said that they would call me in 2.5 hours. What? The procedure only takes 30 minutes, but then he needs to be in the recovery room for a few hours. Ooookay. A glitch, but manageable. I return to my office and get a call from a humorless woman identifying herself as "Sally" saying that Jason will need to be admitted to the hospital overnight. Excuse me? "This is standard for all patients." Right...why did the Tech say 2.5 hours? "He's just a tech. I will talk to him."
I then placed a call to Dr. G's* assistant/scheduler and told her that she needed to really look into letting people know what to expect. She said, "uh huh, okay." Read: "don't tell me how to do my job."
Serenity Now!
Do you think someone makes water balloons stamped "Serenity Now!"? Shooting a couple of those at some well-deserving idiots would be cathartic.
*Dr. G is the specialist Jason now is seeing.
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